Refund policy

At olandocards, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and clear return process.

Returns

You may return eligible items within 30 days of receiving your order, under the following conditions:

• Items must be unused, unopened, and in their original packaging

• A valid proof of purchase is required (order number or receipt)

• Returns must be initiated by contacting us before sending anything back

❗ Note: Opened trading card packs, boxes, or items showing signs of tampering are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 3-6 business days for the refund to appear, depending on your bank or card issuer

Non-Returnable Items

We do not accept returns or issue refunds for:

• Opened or damaged trading card products

• Sale or clearance items marked “Final Sale”

• Pre-order products after the processing period begins

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part

• We recommend using a trackable shipping service and keeping your receipt for proof of return

Damaged or Incorrect Items

If you received the wrong item or a product that was damaged during transit, please contact us within 48 hours of delivery. We will make it right by offering a replacement, exchange, or full refund.

Need Help?

If you have any questions about your return or refund, don’t hesitate to reach out:

📧 Email: olandocards.shops@gmail.com
📍 Address: 15482 Magnolia St, Westminster, CA 92683, USA

Thank you for shopping with olandocards – we appreciate your business and are here to support your collecting journey!